Charlotte Edwards, Business Office Manager

119 E. Hancock Street
Milledgeville, GA 31061
(478) 414-4006
(478) 414-4011 fax

New! Save time – Pay by Phone!

The City of Milledgeville now offers a convenient way to pay your water bill by phone. The service is available 24 hours a day, 365 days a year.

Call 833-271-0801 today to make your payment over the phone! (Note: A $1.25 per transaction charge will apply.)

The Business Office is responsible for the operation of water utility services for the City of Milledgeville.

New Service Connection Requirements

The following items are required for new service: the completed application, a valid driver’s license or official picture identification and evidence of social security number or tax identification number. If you own your home, please provide evidence of ownership.  If you are not a homeowner (renting), you will need a signed and dated copy of your lease. 

Due Date

The City of Milledgeville releases utility bills each month on the last working day of each month. Customers can expect bills to arrive no later than the 3rd of each month. All bills are due by the 15th of the month before 4:30 PM.  If the 15th falls on a weekend or City Holiday, the due date will be 4:30 PM on the following business day.

The City can now send your bill to you electronically, as well as via US Mail.  Please notify if you wish to receive your monthly utility bill via email.

The City does not send out late notices; however, it does utilize an automatic phone notification system which will place a call to the phone number we have on file for all unpaid accounts after the 15th.  Water bills are released on the last working day of each month and are available online at that time.  You may view and pay your water bill online. Your account number and last payment amount are required. (If you are paying your bill online for the first time, use $25 as your previous bill amount.)

The City accepts cash, checks (no counter checks), money orders, and credit/debit cards as means of payment.

There are several methods of payment which are available to our customers:

  • NEW! Pay by Phone option is now available by dialing 833-271-0801. (Note: A $1.25 per transaction charge will apply.)
  • In person (Business Office located on the 1st floor of City Hall)
  • Via Drive Thru located on the side of City Hall (must have current bill with you)
  • Drop Box (located at the Drive Thru on the side of City Hall) (Checks or Money Orders only)
  • Automatic Deduction (please complete the Automatic Bank Draft Authorization form)
  • Electronic payment using our website (please choose the Online Payments link)

A $3.00 penalty will be applied to all bills not paid in full by the 15th of the month. Once a bill is ten (10) days past the due date, a $25.00 service fee will be applied, and the account will be subject to interruption of service. Please note that if payment on your account has not been received in this office by 4:30PM on the due date, (which is the 25th of the month or the first business day following the 25th if it should fall on a weekend or holiday) the $25 penalty automatically becomes a part of your account balance at that time.  Service interruptions for unpaid accounts begins on the following business day at 8:00AM.

It is the customer’s responsibility to contact the City to disconnect service. Charges may continue until disconnection notice is received. Also, if you fail to contact the City to disconnect your service, someone else may move into the location you have vacated and use water in your name – which will become your responsibility.  At the time of interruption, a service order is created.  Please ask for and maintain your Service Order # for your records.  

If you are moving from one location to another within the city limits, we can transfer your $50 deposit to your new location.  A $25 transfer fee is required along with appropriate new service documentation.  All unpaid balances must be satisfied at any prior service location before the transfer is complete.

Deposits and Fees

  • Residential Utility Deposit (includes a $25 Non-Refundable Connection Fee)
  • Business/ Commercial Utility Deposit (includes a $25 Non-Refundable Connection Fee)
  • Insufficient Funds on returned checks
  • *Next business day service is available for new connections.

OFFICIAL PUBLIC NOTICE - Effective May 18, 2020: The Business Office is now open to the public.